CreateScene Mugs

FAQ

In a world where creativity is squeezed into one-size-fits-all feeds and controlled by algorithms, CreateScene offers something radically different: freedom. We’ve built a platform where artists, musicians, designers, writers, performers — anyone with a creative spark — can truly shape their own space, connect with like-minded people, and build a journey that reflects their passion and purpose.

This isn’t just another social network. CreateScene is a creative ecosystem — part portfolio, part playground, part professional toolkit. It gives users a Blank Canvas to express themselves without limits, a Stage to share their work without being buried by algorithms, and a Map to navigate their creative journey — from discovery to collaboration to opportunity. Each element is designed to solve real problems creatives face every day, and each one opens the door for innovation, partnerships, and exciting integrations.

Art Is The Cure wants to change the way people see art as a form of creative therapy and inspire people to turn to creativity instead of negative releases. Our mission is to introduce as many people as possible to the concept of art therapy and the transformative nature of using creativity as a vehicle for healing.

By telling the stories of people who have used a version of art therapy in their life, we hope to inspire new people to see creativity in a new way and harness it for themselves. Through interviews, films, podcasts, workshops, school visits, fashion, street art, colouring books, events and more, we want to inspire hope, build a community and create a movement.

We believe that everyone has the ability to be creative and everyone has a cure at their fingertips. Our goal is to inspire people to tap into that creativity and find the strength to harness their inner artist to overcome negative experiences in life. This platform will be used to inspire people, through inspirational stories, interviews and films to become part of this growing community. With your support, we can turn this community into a movement that inspires people all over the world.

All three collections are united in raising funds to set up initiatives to inspire and promote mental health awareness through the Art Is The Cure initiative. Our goal is to provide talks in schools about creativity, art therapy and mental health to inspire young people how to best use creativity in a healthy way and provide the roadmap and tools to know how to get into the arts and creative industry in the future as either a passion, hobby or career. All merch sales from the CreateScene, Art Is The Cure and Leopard Print collections will go towards funding these school visits, talks, workshops and media creation to continue to inspire people in as many ways as possible.

All of our products are made to order using professional print-on-demand partners. This means your item is created specifically for you once your order is placed, rather than being pulled from existing stock. Production typically takes 2–5 working days before dispatch. Because items move into production quickly, changes or cancellations can only be made within 12 hours of placing your order. After this time, we may not be able to amend your purchase.

By using a made-to-order production model, we reduce overproduction and unnecessary waste. Each item is created only when it is purchased, helping to minimise surplus stock and environmental impact. This approach allows us to produce responsibly while maintaining quality.

We work with trusted print-on-demand suppliers who use high-quality digital printing techniques to produce durable and vibrant designs. While every effort is made to ensure accuracy, colours may vary slightly due to screen settings and the printing process. To maintain the longevity of your garment, we recommend washing inside out at 30°C and avoiding tumble drying where possible.

As all items are made to order, we are unable to accept returns or exchanges for incorrect sizing, colour selection, or change of mind. We strongly recommend reviewing the sizing guide carefully before placing your order. If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery with clear photographs so we can arrange a replacement. We aim to resolve any production issues quickly and fairly.

Shipping times vary depending on your location. UK orders usually arrive within 3–5 working days after production, while international orders may take 7–14 working days. Once your order has been dispatched, you will receive tracking details via email. Please note that some products may be fulfilled by different production partners and could arrive in separate packages. International customers may be subject to customs fees or import duties depending on their country’s regulations, and these charges are the responsibility of the customer.